Refunds and exchanges can be requested 10 after the purchase of the product before you return an item(s) to us you must obtain request a return of your order by emailing us at info@jjphoenix.co.uk

 

The product returned to us MUST be in its original condition. All tags must still be attached and any relevant packaging must also be returned with the item. If a return is received without tags or packaging, or if we have any reason to believe that the item has been used, we will be unable to accept the item and will return it back to you.

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In the case of refunds, we will credit you via the card/account that you used to make your payment to us (minus any postage costs) as quickly as possible. This will usually be within 7 working days (please note that refunds may take longer than this to show on your statement).

 

This does not affect your statutory rights.